Online Right of Withdrawal
CUSTOMER RIGHTS & ONLINE PURCHASES
Online Right of Withdrawal
A Clear and Convenient Way to Exercise Your Right to Withdraw from an Online Purchase.
This page explains how eligible customers can exercise their 14-day withdrawal right, submit an online withdrawal request, arrange the return of purchased goods, and receive a refund in accordance with the applicable terms and consumer protection requirements.
YOUR RIGHT TO WITHDRAW
Shop with Greater Confidence
At chevronform, we understand that choosing furniture and home products online requires careful consideration. Sometimes, after receiving an order, you may decide that a product is not the right choice for your home.
Where the applicable consumer protection rules provide a right of withdrawal, eligible customers may withdraw from a purchase within 14 days of receiving the goods, without providing a reason.
This page provides practical guidance on how to submit a withdrawal notice, return the goods, and understand the refund process.
WITHDRAWAL AT A GLANCE
14 Days
Withdrawal period from the day you receive the goods.
14 Days
Refund deadline after we are informed of your withdrawal decision, subject to the permitted statutory withholding conditions.
3–5 Days
Our usual refund processing time.
5–10 Days
Typical additional time for funds to appear in your bank or payment account.
01 / YOUR WITHDRAWAL RIGHT
What Is the Right of Withdrawal?
The right of withdrawal allows eligible consumers to cancel certain distance contracts within a legally established period without having to provide a specific reason.
For eligible online purchases covered by the applicable 14-day withdrawal rules, the period generally begins on the day you, or a third party designated by you other than the carrier, physically receive the goods.
You do not need to provide a detailed explanation for exercising this right. You must, however, communicate your decision to withdraw clearly within the applicable period.
The withdrawal right is subject to applicable legal exceptions and conditions. Nothing on this page is intended to restrict any mandatory consumer rights available under applicable law.
02 / WITHDRAWAL PERIOD
When Does the 14-Day Period Begin?
For a single order delivered in one shipment, the withdrawal period generally begins when you or your designated recipient, other than the carrier, takes physical possession of the goods.
For orders involving multiple goods or separate deliveries, the applicable starting date may depend on the delivery arrangement and relevant consumer protection rules.
Single Product Orders
The period generally starts on the day you or your designated third party receives the product.
Multiple Products in Separate Deliveries
Where an order contains multiple goods delivered separately, the withdrawal period may begin when the final good is received, subject to applicable law.
Goods Delivered in Multiple Lots or Pieces
Where a product is delivered in several lots or pieces, the relevant period may begin when the final lot or piece is received.
Important: Please keep your delivery confirmation and order information so that the relevant dates can be identified if necessary.
03 / ONLINE WITHDRAWAL PROCESS
How to Submit an Online Withdrawal Request
You can communicate your decision to withdraw from an eligible purchase by sending us a clear withdrawal notice. The model withdrawal form provided on this page is available for your convenience, but using the form is not mandatory if you provide another clear and unambiguous statement of your decision.
STEP 01
Check Your Withdrawal Period
Confirm the date you received the product and check whether your request is being submitted within the applicable 14-day period.
STEP 02
Complete the Withdrawal Form
Provide your name, contact email, order number, relevant product information, and a clear statement that you wish to withdraw from the purchase.
STEP 03
Send Your Withdrawal Notice
Email your completed form or another clear withdrawal statement to grainvault@chevronform.com.
STEP 04
Prepare the Goods for Return
Follow the return instructions provided by our customer service team. Handle the goods carefully and include the relevant components and accessories.
STEP 05
Receive Your Refund
Once the applicable refund conditions have been satisfied, we will process the reimbursement in accordance with the requirements explained below.
04 / RETURNING THE GOODS
How to Return Your Purchased Products
After communicating your withdrawal decision, you must send back or hand over the goods without undue delay and no later than 14 days from the day you inform us of your decision, subject to applicable law.
Please follow the return instructions provided by our customer service team to help ensure that the goods can be identified and processed correctly.
Prepare the Product
Where reasonably possible, include all relevant product components, accessories, hardware, and accompanying materials. Use suitable protective packaging to help prevent damage during transportation.
Include Order Information
Include your order number or other identifying information according to the return instructions provided by our team.
Keep Proof of Return
Where available, keep the return shipment receipt, tracking information, or other evidence showing that the goods have been sent back.
Handle Goods with Reasonable Care
You may handle and inspect the goods to the extent necessary to establish their nature, characteristics, and functioning. If handling goes beyond what is necessary and causes diminished value, you may be liable for that reduction where permitted by applicable law.
05 / REFUND RIGHTS
What Will Be Refunded?
If you validly exercise your right of withdrawal, we will reimburse the payments received from you for the relevant purchase in accordance with applicable consumer protection requirements.
The reimbursement generally includes the following:
Product Purchase Price
The amount paid for the goods covered by the valid withdrawal request.
Standard Delivery Costs
The reimbursement includes the cost of the least expensive standard delivery option offered for the original order, where required by applicable law.
Excluded Additional Delivery Costs
Where permitted by law, additional costs resulting from your choice of a delivery option more expensive than the least expensive standard delivery option do not have to be reimbursed.
Refund principle: We will not impose additional administrative deductions that are inconsistent with your statutory withdrawal rights. Any legally permitted reduction in the value of returned goods will be assessed in accordance with applicable law.
06 / REFUND DEADLINE
When Will Your Refund Be Issued?
Once we receive your withdrawal notice, we will reimburse the applicable payments without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw, subject to the legally permitted withholding condition described below.
LEGAL REFUND DEADLINE
Within 14 Days
Calculated from the date we are informed of your withdrawal decision, subject to the permitted withholding condition.
OUR USUAL PROCESSING TIME
3–5 Business Days
Our usual internal refund processing period after the applicable refund conditions have been satisfied.
EXTERNAL BANK PROCESSING
5–10 Business Days
The usual additional time for the refunded funds to appear in your account, depending on your bank or payment provider.
The bank or payment provider's posting time is an external processing matter and does not extend or replace our applicable legal refund deadline.
07 / PERMITTED REFUND WITHHOLDING
When Can a Refund Be Temporarily Withheld?
Where permitted by applicable consumer protection law, we may withhold reimbursement until the earlier of the following events:
1. Receipt of the Returned Goods
We receive the goods that are being returned following your withdrawal request.
2. Evidence That the Goods Have Been Sent Back
You provide evidence that the goods have been dispatched for return, such as a valid return shipment receipt or tracking confirmation.
Important legal clarification: The withholding condition applies only until the first of these two events occurs. We will not continue to withhold the refund after we have received the goods or received sufficient evidence that they have been sent back, whichever happens first.
08 / REFUND METHOD
How Will Your Refund Be Paid?
Unless you expressly agree otherwise, refunds will be made using the same payment method used for the original transaction, subject to applicable law.
We will not charge you additional fees solely for processing the reimbursement through the original payment method.
The time required for the funds to appear in your account may vary depending on the payment provider, card issuer, or financial institution.
If your original payment method is no longer available, please contact us so that an appropriate lawful alternative can be considered.
09 / EXCEPTIONS & LIMITATIONS
When Might the Withdrawal Right Not Apply?
The right of withdrawal is subject to statutory exceptions. Depending on the nature of the product and applicable law, certain purchases may not qualify for a standard withdrawal right.
Examples of potential legal exceptions include:
Customized or Personalized Products
Goods made to the consumer's specifications or clearly personalized may fall within a statutory exception where applicable law provides one.
Goods That Deteriorate Rapidly
Certain perishable goods may be excluded from the withdrawal right under applicable consumer protection rules.
Sealed Goods with Hygiene Restrictions
Certain sealed goods that are unsuitable for return for health protection or hygiene reasons may qualify for an exception if they have been unsealed after delivery and the statutory conditions are satisfied.
Other Statutory Exceptions
Other exceptions may apply depending on the nature of the transaction, product, and governing consumer protection rules.
We will assess any claimed exception according to the applicable law. Nothing in this section is intended to exclude a withdrawal right where the law provides one.
10 / PRODUCT HANDLING
Inspecting Furniture Before Returning It
You are entitled to handle and inspect goods to the extent necessary to establish their nature, characteristics, and functioning, as you would reasonably be able to do in a physical store.
For furniture and home products, reasonable inspection may include checking dimensions, appearance, materials, components, and general functionality.
Please take care when handling products and avoid unnecessary assembly, modifications, or use that goes beyond what is required for inspection.
If the value of the goods has diminished because of handling beyond what is necessary to establish their nature, characteristics, and functioning, you may be responsible for that diminished value where permitted by applicable law.
11 / WITHDRAWAL CONFIRMATION
What Happens After You Submit a Request?
After receiving your withdrawal notice, we will review the information provided and use the order details to identify the relevant transaction.
We may contact you if additional information is needed to identify the order or coordinate the return process.
Please retain your withdrawal email, order number, return shipment evidence, and any relevant communications for your records.
A request for additional administrative information does not remove or restrict any statutory withdrawal rights you may have exercised within the applicable period.
OFFICIAL CUSTOMER DOCUMENT
Model Withdrawal Form
You may use the following model form to communicate your decision to withdraw from a purchase. Completing this form is optional if you provide another clear statement of your withdrawal decision.
Withdrawal from Contract
To: chevronform
Customer Information
Full name: __________________________________________
Email address: _______________________________________
Telephone (optional): ________________________________
Order number: _______________________________________
Product name(s): _____________________________________
Date goods received: _________________________________
Date of withdrawal notice: ____________________________
Withdrawal Declaration
I hereby give notice that I withdraw from my contract of sale for the goods identified above.
Additional Information (Optional)
Additional comments: __________________________________
___________________________________________________
Signature (only if submitted on paper): ________________
Date: ______________________________________________
HOW TO SUBMIT THE FORM
Complete the form and send it to our customer service email address:
GOOD TO KNOW
Frequently Asked Questions About Online Withdrawal
1. Do I need to explain why I want to withdraw?
No. Where the statutory withdrawal right applies, you do not need to provide a reason. You simply need to communicate your decision clearly within the applicable withdrawal period.
2. Is using the model withdrawal form mandatory?
No. The model form is provided for convenience. You may also send another clear statement that identifies your purchase and communicates your decision to withdraw.
3. Can I withdraw without giving a reason?
Yes. Eligible consumers may exercise the applicable withdrawal right without stating a reason, subject to statutory conditions and exceptions.
4. How long do I have to return the goods?
Generally, goods must be sent back or handed over without undue delay and no later than 14 days after you communicate your withdrawal decision, subject to applicable law.
5. When will I receive my refund?
We will reimburse you without undue delay and no later than 14 days after being informed of your withdrawal decision, subject to the permitted withholding condition. Our usual internal processing takes 3–5 business days, while bank posting may require an additional 5–10 business days.
6. Can you wait until the returned goods arrive before issuing a refund?
Where permitted by law, reimbursement may be withheld until we receive the goods or receive evidence that you have sent them back, whichever occurs first. The refund cannot be withheld under this condition after the first of those events has occurred.
7. Will the original standard delivery cost be refunded?
Yes. Where required by applicable law, the refund includes the cost of the least expensive standard delivery option offered for the original purchase. Additional costs for a more expensive delivery option may be excluded where permitted by law.
8. Can I inspect the furniture before deciding to withdraw?
You may handle and inspect the goods as necessary to establish their nature, characteristics, and functioning. Handling beyond what is necessary may result in liability for diminished value where permitted by law.
9. What if my product is customized?
Certain customized or personalized goods may be excluded from the statutory withdrawal right. Whether an exception applies depends on the product and applicable law.
10. What if I cannot find my order number?
Contact us using the email address associated with your purchase and provide your name, email address, product information, and approximate purchase date so that we can help identify the transaction.
Need Assistance with Your Withdrawal?
If you have questions about the withdrawal process, need help identifying your order, or require assistance with your return, please contact the chevronform customer service team.
BRAND
chevronform
PHONE
+81 (709) 385 14 99
ADDRESS
37-1 Nishikami, Harumachi (Mavericks 206)
Toyohashi, Aichi 441-3111
Japan
CUSTOMER SERVICE HOURS
Monday – Friday: 9:00 AM – 5:00 PM
Excluding public holidays.
CUSTOMER RIGHTS & TRANSPARENCY
Your Rights Matter at Every Step.
We believe a transparent withdrawal process is an important part of a trustworthy shopping experience. Thank you for choosing chevronform. We are committed to providing clear information and appropriate assistance throughout your purchase and return journey.
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