CHEVRONFORM DELIVERY INFORMATION

Shipping & Delivery Policy

At chevronform, we want your furniture shopping experience to be clear and convenient from checkout to delivery. This policy explains our shipping coverage, order processing time, estimated delivery time, shipping fees, and important delivery information.

Shipping Overview

All taxes and related charges are included in product prices. You do not need to pay additional taxes or related fees beyond the amounts displayed during checkout.

1. Shipping Destinations

chevronform currently provides shipping services to eligible delivery addresses within the United States.

Available shipping destinations are determined by the delivery options presented during checkout. Please enter your complete delivery address and review the available shipping information before completing your purchase.

If a delivery address cannot be accepted through checkout, the destination may not currently be available for our shipping service.

2. Order Processing Time

After an order is submitted, it enters the order processing stage. Our processing period is generally 1–3 days.

During this stage, the order information and product details are handled in preparation for shipment.

Please make sure your shipping address, contact details, and selected products are accurate when placing your order. Incorrect or incomplete information may affect order processing and delivery arrangements.

3. Estimated Delivery Time

The estimated delivery time for orders is 5–15 days.

Delivery time refers to the estimated period for an order to reach the delivery destination. It is separate from the order processing period.

The actual arrival date may vary depending on the destination, transportation arrangements, product handling requirements, and other circumstances that may affect delivery.

The stated delivery period is an estimate rather than a guaranteed arrival date.

4. Shipping Fees

Our standard shipping fees are based on the total value of your order.

The applicable shipping fee will be presented during checkout according to your order details.

Please review the final order summary before submitting your purchase.

5. Taxes and Additional Charges

All taxes and related charges are included in the product prices displayed on our website.

You do not need to pay additional taxes or related fees beyond the amounts displayed during checkout.

Before completing your purchase, please review the order summary to confirm the product prices, applicable shipping fee, and total amount payable.

6. Important Information for Furniture Deliveries

Furniture products may require additional planning because of their size, weight, packaging, and handling requirements. We recommend reviewing the following information before placing an order.

Measure Your Delivery Space

Before purchasing large furniture, carefully measure your entry doors, hallways, elevators, staircases, ceiling clearances, and turning areas. Consider the product dimensions and packaged dimensions where available.

Check Your Delivery Address

Make sure the delivery address is complete and accurate, including the street address, apartment or unit number, city, state, and ZIP code where applicable.

Delivery Access

Please consider any access restrictions that may affect the arrival and handling of large furniture, including narrow entrances, stairways, limited elevator space, and restricted building access.

Delivery Service Scope

Different delivery arrangements may provide different levels of placement and handling. Indoor placement, room-of-choice delivery, assembly, installation, and removal of old furniture should not be assumed to be included unless expressly stated in the applicable order information.

Receiving Your Furniture

When your order arrives, we recommend checking the outer packaging and the visible condition of the product. If you notice damage or missing components, take clear photographs and contact our customer service team.

7. Delivery Address Accuracy

Customers are responsible for providing accurate delivery information when placing an order.

Please review your shipping details carefully before completing checkout. An incomplete or incorrect address may affect the delivery process.

If you notice an error after placing your order, contact us as soon as possible at grainvault@chevronform.com.

Address changes may depend on the current status of your order and whether shipment arrangements have already begun.

8. Delivery Delays

Although we aim to keep delivery within the estimated timeframe, delays may occasionally occur.

Circumstances that may affect delivery include:

• Transportation or distribution delays.
• Severe weather conditions.
• Unexpected delivery access difficulties.
• Incomplete or inaccurate delivery information.
• Other circumstances affecting the movement or delivery of an order.

If your order has not arrived within the estimated delivery period, please contact our customer service team with your order number.

We will review the available order information and assist with the next steps.

9. Damaged, Incorrect, or Missing Items

We recommend inspecting your furniture and packaging when your order arrives.

If your order arrives damaged, contains an incorrect product, or is missing components, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.
• The name of the affected product.
• A description of the problem.
• Photographs of the affected product or missing components.
• Photographs of the packaging and visible damage, where applicable.

Please retain the relevant packaging and affected components where reasonably possible while the issue is being reviewed.

Depending on the circumstances, possible solutions may include replacement components, repair arrangements, a replacement product, or a refund where applicable.

10. Unsuccessful Delivery Attempts

If an order cannot be delivered because of an incomplete address, access restrictions, or other delivery difficulties, please contact us so we can review the situation.

If you are unable to receive a scheduled delivery or need to make alternative arrangements, please notify us as soon as possible.

Any available next steps will depend on the circumstances of the delivery and the status of the order.

11. Order Cancellations and Shipping

If you wish to cancel an order before delivery, please contact us as soon as possible.

Cancellation arrangements depend on the order's current processing and shipment status.

If an order has already been dispatched, the applicable return or withdrawal procedure may need to be followed. Please refer to our Returns & Refund Policy for additional information.

12. Shipping Policy and Returns

Shipping arrangements and return transportation are separate matters.

If you wish to return an item, request an exchange, or exercise your withdrawal rights, please review our Returns & Refund Policy.

Return instructions, applicable refund arrangements, and the treatment of original delivery costs are explained in that policy.

13. Contact Us

If you have questions about shipping fees, order processing, delivery estimates, address information, or a delivery issue, please contact our customer service team.

chevronform

Thoughtful furniture choices. A more comfortable place to call home.