CHEVRONFORM CUSTOMER CARE

Returns & Refund Policy

We want you to feel confident about your furniture purchase. If something isn't right, this policy explains how to request a return, exercise your withdrawal right, exchange an eligible item, or receive a refund.

At a Glance

The bank posting period is an external processing estimate and is separate from the time we take to issue your refund.

1. Our 14-Day Return Policy

You may request a return or exchange within 14 days of receiving your order if you decide that the furniture is not right for your space or needs.

If you wish to return an item without giving a reason, please notify us of your decision within 14 days after receiving the product. You do not need to provide a reason for exercising your withdrawal right.

To begin the process, contact our customer service team at grainvault@chevronform.com. Please include your order number and identify the item you wish to return.

For furniture orders, we recommend contacting us before arranging transportation or sending any item back. We will provide the applicable return instructions and return authorization details.

2. How to Request a Return or Exchange

Please follow these steps so we can identify your order and coordinate the appropriate return arrangements.

3. Refund Processing Time

Once your return has been received or the applicable return evidence has been provided, we aim to process eligible refunds within 3–7 days.

For withdrawal requests, we will refund all payments received from you, including the cost of the least expensive standard delivery option offered for the original order, within 14 days from the day we are informed of your decision to withdraw from the contract.

We may withhold the refund only until we have received the returned goods or you have supplied evidence that the goods have been sent back, whichever occurs first.

If you originally selected a more expensive delivery option, any additional cost above the least expensive standard delivery option is not included in the standard delivery cost reimbursement.

Refunds will be issued using the original payment method unless another arrangement is applicable and agreed upon.

4. Condition of Returned Furniture

Furniture is often large, heavy, and composed of multiple parts. We recommend taking care when preparing an item for return.

Where reasonably possible, return the product with its original packaging, protective materials, hardware, accessories, and included components.

Please take reasonable care of the item while inspecting it. If the product has been assembled, used, modified, or damaged, please provide accurate information and photographs when submitting your request.

Any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product may be assessed where applicable. This does not remove any withdrawal rights that cannot lawfully be excluded.

5. Furniture Delivery and Return Transportation

Because furniture may require special handling and transportation, please review the following considerations before accepting or arranging a return.

Large and Heavy Items

Large furniture may require freight transportation, including less-than-truckload (LTL) arrangements. Return transportation should be coordinated through the instructions provided by our customer service team rather than arranged independently.

Curbside and Indoor Delivery

Please check the delivery service level associated with your order. Curbside delivery, indoor placement, room-of-choice delivery, and white-glove services are different service levels. Assembly, installation, and removal of old furniture should not be assumed to be included unless expressly specified for your order.

Doorways, Stairs, and Access

Before ordering or accepting a large item, measure your entry doors, hallways, elevators, staircases, ceiling clearances, and turning spaces. Consider the packaged dimensions as well as the assembled product dimensions.

Delivery Appointments

If your order requires a scheduled freight appointment, please make arrangements using the delivery information provided for that shipment. Make sure the contact details and delivery address associated with your order are accurate.

Failed Delivery or Refused Shipments

If a delivery cannot be completed, or you intend to refuse a shipment, contact us promptly. Please explain the circumstances and provide any relevant carrier information. A refused shipment does not automatically complete a return or refund request.

Address Changes

If you need to change your delivery address, contact us as soon as possible. Changes may depend on the order preparation and shipment status. Once an item has been dispatched, an address change may require additional coordination with the carrier.

Return Freight and Storage

Return transportation for large furniture must be coordinated with our team. Applicable return shipping arrangements and any relevant charges will be communicated during the return authorization process. Please contact us before arranging independent freight collection.

6. Damaged, Defective, or Missing Items

We recommend inspecting your furniture and its packaging upon delivery. If an item arrives damaged, defective, incorrect, or with missing components, please contact us as soon as reasonably possible.

To help us understand and review the issue, please provide:

• Your order number and product name.
• A clear description of the issue.
• Photographs of the affected furniture or components.
• Photographs of the outer packaging and shipping damage, where applicable.
• Photographs of labels, identifying marks, or relevant hardware, if available.

For freight deliveries, photographs of the packaging before unpacking and any visible damage at delivery can be particularly helpful.

Depending on the circumstances, possible solutions may include replacement components, repair arrangements, replacement products, or a refund where applicable.

Please do not discard damaged packaging or affected components until the issue has been reviewed, where reasonably possible.

7. Exchanges

If you would prefer a different product, size, or option, contact us within the applicable 14-day return period.

Please provide your original order number, the item you received, and the replacement item you are interested in.

Our team will review the request and explain the applicable exchange and transportation arrangements.

An exchange may depend on product availability and the condition of the original item. If an exchange cannot be arranged, we will explain the available return and refund options.

8. Product Variations and Special Orders

Natural Materials and Color Differences

Furniture made with natural wood, stone, leather, fabric, and other natural materials may show variations in grain, texture, tone, or surface appearance. Screen settings, lighting, and production batches may also influence how colors appear.

These natural or visual variations should be distinguished from an actual product defect, incorrect item, or significant difference from the product description.

Custom and Special-Order Furniture

If your order includes customized or specially ordered furniture, please contact us to discuss the applicable return arrangements and product details.

Any applicable limitations must be assessed according to the nature of the product and the rights available to you. Nothing in this section is intended to remove a withdrawal right that cannot lawfully be excluded.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Cancellation arrangements may depend on whether the order is still being processed, has entered preparation, or has already been dispatched.

If the order has already shipped, you may need to follow the applicable return or withdrawal process. Any refund will be handled according to the relevant terms described in this policy.

10. Warranty and Product Care

If a product is covered by an applicable warranty, the relevant warranty terms govern the scope and conditions of that coverage.

Warranty coverage does not extend to normal wear and tear or damage resulting from improper use, misuse, or handling outside the product's intended use.

Warranty coverage, where applicable, is separate from your return, refund, and withdrawal rights. This section does not limit any rights that cannot lawfully be excluded.

11. Important Exceptions and Conditions

Please keep the following points in mind when arranging a return:

• A return request should be submitted within the applicable 14-day period after receiving the product.
• Please obtain return instructions and RMA information before arranging the return transportation.
• Original packaging and protective materials should be retained where reasonably possible, particularly for large or fragile furniture.
• Please document damage, incorrect items, and missing components with clear photographs.
• Delivery service levels, including curbside or indoor placement, should be checked against the details of the individual order.
• Assembly, installation, and old-furniture removal should not be assumed to be included unless specifically stated.
• Any return freight arrangements and applicable charges will be communicated during the return coordination process.
• A failed delivery or refused shipment should be reported to our customer service team for review.
• Refunds for withdrawal requests are subject to the applicable refund timeline and the limited withholding condition described in Section 3.

Nothing in this policy is intended to restrict any consumer rights that cannot lawfully be waived or excluded.

12. Model Withdrawal Form

You may use the following form if you wish to withdraw from your purchase contract. Completing this form is optional. You may also communicate your withdrawal decision by sending us a clear email.

13. Shipping and Pricing Information

Our current shipping arrangements for eligible destinations within the United States are as follows:

All taxes and related charges are included in the product prices. You do not need to pay additional taxes or related fees beyond the amounts displayed during checkout.

14. Contact Us

If you have questions about a return, exchange, refund, damaged delivery, or withdrawal request, our customer service team is available to assist you.

chevronform

Thoughtful furniture choices. A more comfortable place to call home.